Thursday, September 25, 2008

Customer Service

Hmmmmmmmmmmm Where to begin, today the internet technician shows up, a day late mind you, he enters the apartment and removes his shoes. I think it is respectful to remove the shoes, I think it might be for other reasons that they do this, fine. I have to comment on the stench that preceded him, OMG the smell filled the apartment so fast. I thought I was going to get sick. Anyway, he sets up his laptop right away. I try to explain to him the problems we are having with the internet and dropped signals and he is completely ignoring me. This is not the first time this has happened to me since I have been here nor is he an Emirate. He is an Expat. Anyway at this point I am starting to feel a boil inside from waaaaaaay down deeeeeeeeep. I pick up my cell and call my husband and in front of the guy say "The technician is here and he is totally ignoring me." My husband says to put him on the phone to which I reply, "I don't want him to use my phone, you will have to call him from yours." After alot of yes sirs to my husband the man gets to work on the wireless connection or lack thereof. Long story short the technician did nothing different than what my husband has already done. The problem isn't rectified and my husband is insisting the man stay until he finds a solution to the problem. The man asked to use the restroom, OMG and my son said "yes." Believe you me, that bathroom is about to be bombed. Open all the windows and turn on all vent fans this place is going to become toxic on so many different levels. I really want to retile the floors and replace the comode.
Before the man left, he said "I have alot of work to do.", and was gone. Now to say that my husband was furious is an understatement. A huge complaint was filed today against the technician so we shall see what happens next. To Be Continued.............

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